Privacy Policy and Your Rights

Protecting your privacy matters to us. This policy outlines what personal data we collect, how it is used, and your choices under South African law and global standards.

What Personal Information We Collect

We collect only necessary information for service provision, consultation, and support.

• Contact details—such as name, email address, phone number, and physical address.
• Home details and preferences—like number of rooms or features you are interested in.
• Communication records for consultations, queries, or support.
• Website usage (via cookies) for analytics and service improvement.

How We Use Your Information

Your information is used strictly for providing our home comfort solutions and responding to inquiries.

• Schedule appointments, quotes, or support calls.
• Tailor recommendations and solutions for your comfort needs.
• Process and resolve support, feedback, or follow-up requests.
• Analyze site visits to understand and improve our services.

Your Consent and Legal Grounds

We process personal data only with your explicit consent or as needed to fulfil services.

All personal information is collected and used in compliance with the Protection of Personal Information Act (POPIA) and international privacy law.

How We Share Information

Personal data is never sold. It may be shared only for service delivery and legal compliance.

• With service professionals who fit, install, or maintain solutions for you.
• With legal or regulatory authorities if required by law or court order.
• With trusted technology vendors who provide essential website services (always under data agreements).

Data Security

We use reasonable safeguards—encryption, secure storage, and access controls—to protect your personal information. Despite our precautions, data transmitted over the internet carries inherent risks.

Your Rights

You may request access, correction, or erasure of your data at any time.

• Right to access your information and receive details on its use.
• Right to correct or update incomplete or inaccurate records.
• Right to withdraw consent for data processing.
• Right to lodge complaints to the Information Regulator South Africa.

Cookies and Tracking

We use cookies for website analytics and essential operations. For more, view our cookie policy.

View Cookie Policy View Cookie Policy

Contact Us

Contact our team for any questions or concerns about personal data or this policy. We respond as soon as possible.

Updates to This Policy

We may update this policy. Any updates will be posted here, so check periodically for changes.